Return policy - Echtvape

Return period: 3 days

At Echtvape, you have three days after receiving your order to arrange a return - provided that the item delivered does not meet your expectations. The period begins on the day you receive the parcel.

Conditions for a valid return

A return will only be accepted if the item is still in its original condition: unopened, unused, with all original labels and in the undamaged original packaging. In addition, a valid proof of purchase - e.g. receipt or order confirmation - is mandatory for the processing of your request.

Request a return

To arrange a return, please contact us by email at: info@echtvape.de. Once we have reviewed your case, and subject to approval, we will send you a pre-paid return label along with detailed instructions on how to return the parcel. Important note: We will not accept returns that arrive without prior authorisation. Please therefore contact us first.

Incorrect or damaged deliveries

Check your consignment for possible damage or errors immediately upon arrival. If a product is defective, has been damaged in transit or does not match your order, please inform us as soon as possible - we will take care of it immediately.

Non-returnable items

Certain product categories are generally excluded from the right of return. These include perishable goods, customised products, hygiene articles and goods containing hazardous substances such as flammable liquids or gases. If you are unsure whether your item can be returned, please contact us in advance.

Exchange article

If you would like to exchange an item for another product, we recommend the following procedure: First send the item in question back to us. Once the return has been authorised, you can place your desired replacement product as a new order in our shop. This procedure ensures fast and trouble-free processing.

Repayment process

Once we have received and checked your return, we will inform you of the outcome. If the return is approved, the refund will be credited to the payment method you originally used – usually within 10 working days. Please bear in mind that your bank or credit card provider may require additional time to process the refund. If no amount has been credited to your account within 15 working days of approval, please contact us again at info@echtvape.de.

We value your trust and always endeavour to offer you the best possible service.